text.skipToContent text.skipToNavigation

What are the benefits of ordering online?

Ordering online gives you the ability to order at your convenience, 24 hours a day, 7 days a week.

If I don't have an online account, how can I get one?

Visit www.bauschonline.co.uk To register, simply click the Register Now button, and fill in the form. The process is quick and simple and your account should be available to use the next working day.

Can I place Home Delivery orders direct to the patient?

Patient home delivery is only available through Bausch + Lomb Direct: https://bauschandlomb.adarodirect.com

Bausch + Lomb Direct Service is available for England, Scotland and Wales Only.

Please contact Customer Services on 0845 602 2350 (UK) for any further support.

How can I access online ordering using my current Bausch + Lomb account number?

To access online ordering, click the Register Now button on the log in page. Fill in the appropriate account information and click Submit Application. You will receive a response on the next working day.

Will ordering online affect delivery times?

Placing an order online will not affect the delivery time. If you choose standard delivery you will receive your order in 3 working days. If you choose guaranteed next day delivery you will receive your order within 24 hours. Guaranteed next day delivery is not available for orders placed on a Friday.

If I place an order in error, is it possible to cancel?

No, once an order enters the system it will be shipped like any other order. Please refer to our Customer Charter or current price list for returns information.

How do I place a stock order?

After logging in, click the Contact Lenses - Revenue or Contact Lenses - Trial link on the left. Choose the appropriate lens type. Click the Stock Order link. Fill in any additional information needed. The stock order grid will then appear. Fill in quantities and click Add to Shopping Cart. Order limit is 100 lines.

How do I place a trial order?

After logging in, click the Contact Lenses - Trial link on the left. Choose the appropriate lens type. Choose the Patient Order or Stock Order button. Fill in appropriate information and click Add to Shopping Cart.

How do I check my order?

To check your order, click on the Order History link at the top of the page. Search your order using any one of the options listed. Click on the order number link to open the details.

How do I log in and out of my account?

Firstly, please ensure that you are in the UK site. You can check this by looking at the flag on the top left hand side of the log in screen. The log in and password fields are located on the Login page on the left hand side. To log in, enter your User ID and Password and click Submit. To log off, click the Log Off link located on the top of the page.

Can I get notifications to let me know that my order has been received and shipped?

Yes, if you email Customer Services at orderline@bausch.co.uk and state your request and email address we will arrange for this service to be set up for you.

How do I contact customer service?

Customer service can be reached by clicking on the Contact Us link found at the bottom of the page. Options to call, email or write are provided.

What do I do if I forgot my password?

Click the Forgot Your Password link if you have forgotten your password. Enter your email address and you will be notified by email with your password.

How do I update my account information?

To update any account information, click the My Account link at the top of the page after logging in. Changes to a telephone number, password or email address can be updated here. Once the information is updated, click Submit. If the account address needs to be changed, please contact customer service using the options listed in the Contact Us link.

How large can my order be?

There is a limit of 100 lines per order.

How do I update my email preferences?

If you would like to discontinue receiving email notifications for your Bausch + Lomb orders and shipments, please click the 'Unsubscribe' link at the bottom of the corresponding email.

Why must the 'Order PO' field be filled in when placing an order?

Entering a name or purchase order number in this field will help you to identify the order when it arrives in store, and will also help us track the whereabouts of your goods.